Prices in GB pounds. Payment processed by PayPal. Shipping from United Kingdom and Poland.

Processing time:

Made to order within 14 days.

Ready to ship items will be sent out within 5 working days.

Shipping:

UK orders: Royal Mail First Class

International orders:  Royal mail Tracked and Signed (delivered in US by USPS). About tracking your order here

Custom, duties and taxes are the buyer's responsibility and we cannot be liable for any shipments held or quarantined at the border.

Please note: We are unable to send to PO Box numbers.


Return policy:

We guarantee that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item.

Please contact us first.

Wrap the item securely in its original packaging (if any) with all accessories, then send the package to: Felt Fur, 73 Oak Lane Kings Cliffe, Peterborough, pe8 6yy, United Kingdom.

We will notify you via e-mail when we have processed your refund.

Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. The felt box cannot be held responsible for lost parcels.

Postage and packaging charges for returns

Delivery Charges -If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.

Where you are withdrawing from your purchase within the seven working days ‘cooling-off’ period, we will also refund the normal postage charge for the delivery of that item to you but we CANNOT refund your costs in returning it to us.

PLEASE NOTE:

This is your responsibility to supply us with the CORRECT DELIVERY ADDRESS.

If Royal Mail or another Courier is unable to deliver to the delivery address provided and returned to us for any of the following reasons:

address incomplete

addressee gone away

address inaccessible

addressee unknown

refused

not called for

no such address

In the above cases postage and packaging charges will NOT be refunded. You will need to pay for re-delivery.